Terms and conditions

1. Introduction

Welcome to Industrial Tools. These Terms and Conditions govern your use of our website, products, and services. By accessing or purchasing from our website, you agree to abide by these terms. If you do not agree, please refrain from using our services.

2. Definitions

• "Company," "We," "Us," and "Our" refer to Industrial Tools.
• "Customer," "User," or "You" refers to any individual or entity using our website or purchasing our products.
• "Products" refer to all industrial tools, including ITI Tools, Wiring Products, Solar Power Systems, Hand & Power Tools, Lighting Products, and Regular Use Tools.

3. Eligibility

By using our services, you confirm that you are at least 18 years old or have obtained parental consent to engage in transactions with us.

4. Ordering and Payment

• All orders are subject to product availability and acceptance.
• Prices listed on our website are in INR and are subject to change without prior notice.
• We accept various payment methods, including credit/debit cards, bank transfers, and digital payment systems.
• Orders will only be processed once full payment is received.

5. Shipping and Delivery

• We strive to dispatch orders promptly. Estimated delivery times vary based on location and shipping method.
• Customers are responsible for providing accurate shipping details. Incorrect information may result in delays or non-delivery.
• We are not liable for delays due to unforeseen circumstances, such as natural disasters or courier issues.

6. Returns and Refunds

• Customers may return unused products in their original packaging within days of delivery.
• A refund or replacement will be issued only after inspection and approval by our quality team.
• Certain products, such as customized or clearance items, may not be eligible for returns.
• Shipping costs for returns may be borne by the customer unless the return is due to an error on our part.

7. Warranty and Liability

• We provide a limited warranty on all our products against manufacturing defects. The warranty period varies by product.
• The warranty does not cover damages caused by misuse, accidents, or unauthorised modifications.
• Our liability is limited to the replacement or refund of defective products. We are not responsible for indirect damages or losses arising from product usage.

8. Intellectual Property

• All content on our website, including images, text, logos, and trademarks, is the property of [Company Name] and is protected by copyright laws.
• Unauthorized use, reproduction, or distribution of our intellectual property is prohibited.

9. Privacy Policy

• Your personal information is collected, stored, and processed as per our Privacy Policy.
• We do not sell or share your data with third parties without your consent, except as required by law.

10. Prohibited Activities

Users must not:

• Engage in fraudulent or deceptive practices.
• Use our products for illegal activities.
• Interfere with the operation of our website or attempt to gain unauthorized access.

11. Amendments to Terms

We reserve the right to update or modify these terms at any time. Continued use of our services after changes constitute acceptance of the revised terms.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of [Country/State]. Any disputes arising shall be resolved through arbitration or legal proceedings in the relevant jurisdiction.

13. Contact Information

For any queries regarding these Terms and Conditions, please contact us at:

• Email: support@industrialtool.in
• Phone: +91- 9318408585
• Address: A-6, New Usmanpur Delhi 110053

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.